The public release of new AI tools this month has caused a ripple in the world, with implications for almost every industry. So what is this new disruptive technology and what does it mean for the future of training? Should you be worried about a robot replacing your job? Read on to find out.
What is ChatGPT?
In the world of corporate training, the use of technology continues to grow, and ChatGPT is one of the latest advancements. Short for “Generative Pre-trained Transformer,” ChatGPT is a type of artificial intelligence (AI) technology that allows users to converse with machines in a natural way. It is designed to mimic human conversation, making it an ideal tool for eLearning corporate training.
ChatGPT uses a natural language processing (NLP) system to respond to the user in a conversational format. The technology is able to understand context and is capable of learning from its interactions, which makes it highly adaptable.
What Are Some Use Cases of This Technology?
The more people seem to play around with this new technology, the quicker we realize how this could change everything. Here are some quick examples of how ChatGPT could streamline roles and fundamentally change how people create value:
- Customer Support: AI-driven chatbots can provide 24/7 customer support, helping to answer customer queries quickly and effectively.
- Sales and Marketing: Chatbots can help to generate leads, qualify prospects, and close deals by guiding customers through the purchase process.
- Education: Chatbots can be used to teach and answer student questions in an interactive and engaging way.
- Healthcare: AI-driven chatbots can provide personalized medical advice and help to diagnose health issues.
- Recruitment: Chatbots can help to automate the recruitment process, saving time and resources.
- Travel: AI-driven chatbots can help travelers to book flights, hotels, and more in a few clicks.
- Entertainment: Chatbots can provide personalized recommendations for movies, music, and more. It can also write full scripts for movies or shows and write lyrics for songs.
- Legal advice: Lawyers can use chat GPT to provide legal advice to their clients quickly and efficiently and easily search for relevant legal information and case law.
- Business Intelligence: AI-driven chatbots can provide real-time insights into customer behavior, market trends, and more.
Put plainly, there are many use cases for this new technology. In the past, certain fields were seen as “future-proof,” because of the level of creativity, skills, or knowledge that were needed for the position. Now, with knowledge being freely and easily accessible, sharable, and searchable, people need to re-think how to add new value to organizations that robots cannot (yet).
How Does This AI Affect Training?
Now that you’ve seen a few use cases, how does ChatGPT affect training employees and upskilling workers? What are ways that it could be used to upskill people and keep them relevant in the workforce?
Answer Chatbot Questions
The use of ChatGPT in eLearning corporate training will provide several benefits; the main one being interactive training. For example, companies can use the chatbot to answer employee questions about specific training materials, provide employees with quick answers to common questions, and even offer personalized training based on the employee’s individual needs, creating an individualized learning experience. It can help employees learn more quickly and easily, as they can interact with the technology in a more conversational manner than with traditional learning methods. This can help employees to become more engaged and motivated in the learning process.
Create Personalized Learner Feedback
The chatbot can also be used to track employee progress and provide feedback on their performance. This way, companies can make sure that they are providing the best possible training and that their employees are learning the right information.
Reduce Set-Up Time and Support Hours
The best part about Chat GPT is that it is highly scalable and can be deployed quickly. Companies can set up the chatbot in a matter of minutes and it can be used to help train thousands of employees at once, in real time.
Training programs that are powered by artificial intelligence can take away some of the manual tasks and increase overall efficiency. Proactive virtual coaches enabled by AI, for instance, can assist Learners at every step of the way, work inside the learning platform to suggest content, track progress, respond to inquiries about the material, and give push notifications about the material or due dates. The people in charge of these duties may be relieved of their workload so they could focus on other crucial tasks that would keep the team moving in the correct direction.
Identify Weak Spots and Fill the Gaps
AI will give the ability to more accurately identify employee skills gaps and propose practical solutions to them. Based on the learners’ previous performance, machine learning algorithms can suggest individual and targeted content to learners to build knowledge that they miss. There is no denying employees have individual skill shortages and giving everyone the same material during employee training would be useless. If the material the learners are studying is new and not repetitive, it may also result in high levels of engagement and motivation. The use of AI in this industry can lead to highly effective corporate employee training programs that also save employees’ time.
Provide a Remedy for Skill Gaps
A quality AI-powered LMS can quickly identify a company’s skill gaps by analyzing employee data such as behavior, interactions, skills, and job role. It can trigger an automated learning enrollment and identify and recommend a reskilling pathway for employees. This reduces the risk of losing their jobs to skilled individuals while cutting out managerial oversight.
Providing Intelligent Search and Auto-tagging
When you upload new content to your LMS, AI analyses the content immediately. It identifies critical phrases and creates tags to make the content easy to find with the search function. An AI-powered system is also able to facilitate intelligent search engines that deliver more akin details to the search experience. It will scan across all the company’s federated data silos to develop informative data and suggest relevant experts available for micro-learning opportunities. From this, learners will be able to personalize their learning journeys in a way that meets their needs and interests. Furthermore, the system will continue to learn as it is fed with more content, easily identifying learners who will find the information most useful. As such, employees using the search engine will find different content suggestions.
Should You Be Worried?
With all this in mind, you may be thinking – why even upskill if a computer can do it better than I could? Despite what it may sound like, this could be a huge opportunity for workers and employees. Training will be more important than ever.
Instead of rote memorization and publically available research, training will likely shift from teaching how to do something to how can you find what you need, and how can you translate that need into value for the organization.
Another thing to consider is that this technology is not able to replace skills related to manual labor, soft skills, or relationship building and maintenance. Those skills can be learned, which means they will still need to be taught.
The world will continue to change, but don’t panic. Chat GPT technology is not likely to replace people’s jobs. While it is a powerful tool for automating conversations, it is still a long way from being able to replace the creative and interpersonal skills of human beings. GPT technology is best used to augment tasks, not replace them. If embraced and used correctly, it can free up more time for people to focus on higher-value tasks that require more creativity and problem-solving.
