Just like a president’s first 100 days in office are imperative to their goals, so are the first 60 days after launching a Learning Management System (LMS). In this blog, you’ll read a timeline of what training Administrators need to do in the time leading up to, during, and post-launch, as this is a highly important time for the future success of your corporate training. By following this timeline’s recommendations, you’ll be set! For a downloadable PDF of this checklist, click here.
30 Days Prior To Launch
- Finalize Name and Tagline for Learning System
- Establish SMART goals (ex: 1,000 new users by March 25; 5,000 users by April 20, and 3,000 completed courses by July 20).
- Begin creating/ordering printed material (collateral, table tents, etc.)
- Begin building introduction external communication (if the system is customer-facing)
- Email Learners to raise awareness
- Include training links on your website
- Post on Social Media
- Communicate through company Newsletters
- Market the training internally during Customer Events
- Begin building introduction internal communication
- Send brief internal communication to leadership and solicit any feedback
- Send a brief description to line management on their responsibilities and solicit feedback
- Setup and attend customer or technical support meetings to share the system
- Assign individual(s) who will handle technical support emails and calls
- Prepare a Frequently Asked Question (FAQ) Sheet (include how they will contact support)
- Set up an email alias for technical support questions
- Send a “teaser” email out (something new is coming your way in 30 days…)
- Prepare press release if the system is external-facing
- Build a structure for contest or incentive program
- Research your team’s roles in launching a new training system
*Note: Some of these items might need to begin earlier depending upon the level of brand and cross-functional approval required
7 Days Prior to Launch
- Send internal communications to leadership regarding the new system and goals
- Send communications to line management confirming their responsibilities
- Pilot communications with a few users to ensure the instructions are clear
- Send out emails to customer-facing system regarding the new system with the FAQ
- Mail out printed material
- Finalize customer e-mail communication, e-mail list, and distribution delivery method
- Develop a brief video introduction
During Launch
- Send email communication regarding the new system and how to access the system (include how they will contact support)
- Post announcements (Web, Internal sites, social media, etc..)
- Post physical collateral
- Suggest adding a note on customer facing e-mail signature (see our new learning system at…)
- Test email alias for immediate response
- Send reinforcement communication to line management on their responsibilities
- Build a list of questions to improve instructions and or FAQ
- Send Press Release
- Announce contest or incentive
- Post video overview and introduction
A Comprehensive Guide for Professionals Who Need A Centralized Training Platform
The process of getting a new training platform can be confusing … and there are many training vendors. So how do you choose the right one and make sure it works for you? In this guide, we will answer all your questions and walk you through how to choose the right platform and integrate into your organization for the first time.
DOWNLOAD30 Days Post-Launch
- Send email communication regarding the new program and how to access the system
- Update instruction based upon questions and feedback
- Review learner feedback
- Review results compared to pre-established goals
- Update leadership team on progress
- Thank the team who participated in the development
- Update announcement on your website
- Touch base with customer service and technical support on awareness and questions
60 Days Post-Launch
- Send out a notice on new courses available
- Audit responses to learners’ questions and suggestions
- Review learner feedback and look for areas to improve
- Post positive comments from learners
- Review results compared to pre-established goals
- Update leadership team on progress
- Provide an update on the contest
- Complete post-launch review with the team. What went well and what could be improved on?
Ongoing
- Send out a notice on new courses available
- Post positive comments from learners
- Review results compared to pre-established goals
- Update leadership team on progress
- Use Knowledge Anywhere’s 1 Year LMS Check-Up for an annual review
