Navigating the World of AI: A Training Perspective

A Changing World

There is no question that artificial intelligence is changing the world we live in. A few recent news items:

• Amazon CEO Andy Jassy announced that Amazon expects to reduce its corporate workforce in the next few years as it relies more heavily on generative AI tools.
• The Wall Street Journal reported that recent college and high school graduates were facing an employment crisis and that “companies are increasingly leaning on artificial intelligence to perform low-level tasks that a new employee might have done.”
• In his blog, Sam Altman, CEO of OpenAI, claims that “humanity is close to building digital superintelligence.”
• Yet, a research paper reports that AI Large Reasoning Models (LLMs) “face a complete accuracy collapse beyond certain complexities,” implying that current AI models may be a dead end and already near their maximum capabilities.
• Similarly, a study by Salesforce AI Research found that AI LLMs were frequently unsuccessful in complex reasoning tasks and that there is “a substantial gap between current LLM capabilities and enterprise demands.”

What to make of all this? At Knowledge Anywhere, we don’t have the definitive answers to this question, but there are some things that we do know:

• Artificial intelligence is here, and has been widely adopted in business operations, particularly in larger companies, according to a McKinsey report. AI is becoming more prevalent in consumer products, from Chat GPT to Google Search to Alexa. We use AI at Knowledge Anywhere.
• Artificial intelligence is likely to affect your job. AI is already automating tasks such as data entry, scheduling, report generation, customer support, and even some coding and design work, reducing the demand for people to do this work. Office workers are expected to be more productive through use of AI.
• Yet, as AI becomes more prevalent, we remain aware that it is not perfect. It hallucinates. Lawyers have been sanctioned for false citations generated by AI. It can be biased and may struggle with logical reasoning, especially in novel scenarios. Material written by AI can be clichéd, over-reliant on platitudes, and include wordy text that doesn’t really say much.
• Those who ignore or dismiss AI do so at their own risk. Skeptics can become too focused on the deficiencies of AI, while ignoring the benefits. In many ways, despite imperfections, the capabilities of current AI are pretty amazing.
• Those who adopt to AI are more likely to succeed or even thrive. While AI threatens some jobs, other jobs have opened up, and savvy, wise workers can find ways to leverage AI to do their jobs better or to forge new career paths.

Working with AI: Limits, Risks, and Judgment

As AI becomes more prevalent, caution still matters. It is not perfect—it hallucinates, struggles with logical reasoning in unfamiliar contexts, and may reinforce bias. There have been real consequences: lawyers sanctioned for using false citations generated by AI, and content that reads as vague, overly wordy, or built entirely on platitudes. These limitations remind us that AI is a tool, not a replacement for critical thinking or professional judgment.

At the same time, the risks of ignoring AI are just as real. Dismissing it outright can mean missing out on tools that are already transforming workflows, accelerating innovation, and improving decision-making. The technology, even with its flaws, is remarkable. To focus only on its weaknesses is to overlook its growing role in how work gets done.

Those who adapt to AI—not blindly, but thoughtfully—are better positioned to succeed. While some roles have shifted or disappeared, others have emerged. And across industries, those willing to engage with AI strategically are finding ways to work more efficiently, expand their impact, and build entirely new career paths. The future doesn’t belong to those who fear AI or idolize it—but to those who approach it with clarity.

Artificial intelligence is likely to affect your job. AI is already automating tasks such as data entry, scheduling, report generation, customer support, and even some coding and design work, thereby reducing the demand for people to perform these tasks. Office workers are expected to be more productive through the use of AI.

Getting Started and Training for AI

If you are trying to understand and navigate this new world, the important thing is to educate yourself. Become familiar with AI’s capabilities and limitations. If you don’t have much experience with AI, Knowledge Anywhere’s course Introduction to AI: A Guide for Office Workers is a good start. It provides an introductory overview of artificial intelligence and how office workers can leverage AI tools to enhance productivity and efficiency. The course explores the capabilities, limitations, and ethical considerations of AI while providing practical insights into using AI in the office. There are other resources available as well, and of course you can set up an account on ChatGPT or other tool and experiment yourself. Learn how to write good prompts. Develop a healthy skepticism of facts presented by AI and get in the habit of checking them. For example, AI often hallucinates references, so ask for references so you know where AI is getting it’s information and check every reference. Make sure it exists and is accurate.

But don’t become too eager or over-reliant on AI. AI works best when human capabilities are integrated with AI’s capabilities, so it is important to develop an understanding of what you do well and what AI does well. For example, outsource your data cleanup tasks to AI, but do the original thinking yourself. Or, if you are experiencing writer’s block, you can get a kick start by asking AI to generate a draft, then rewrite it as necessary. This can be a big time saver. For many knowledge workers, a good way to think of AI is as a research assistant. You wouldn’t expect that research assistant to generate a final product, but they can provide data or create draft material that you can then shape into the final product.

The Importance of Human Judgment

If you are a training professional, equip your team with the tools and skills they need. Make courses and other training resources available to them. Set up an AI learning path in your LMS. Knowledge Anywhere’s LMS supports multiple course types, so the learning path could begin with an introductory course, such as Introduction to AI: A Guide for Office Workers, followed by more advanced courses from our partnerships with LinkedIn Learning or OpenSesame. You could also include relevant web sites or documents as self-study courses. And you could conclude the learning path with an assessment covering key points spanning all the content.

Conclusion

Artificial intelligence is not a passing trend—it is a transformative force that is already reshaping the workplace, education, and our daily lives. The key to thriving in this new era lies in proactive learning.

By equipping ourselves and our teams with the knowledge and tools to use AI effectively—through training, experimentation, and critical evaluation—we can harness its power while mitigating its risks.

At Knowledge Anywhere, we believe that with the right guidance and mindset, individuals and organizations alike can navigate the AI revolution with confidence and purpose.

Whether you’re just beginning to explore artificial intelligence or looking to expand your team’s capabilities, Knowledge Anywhere’s LMS offers a flexible, structured way to support AI learning at scale.

You can build custom learning paths, integrate courses, and deliver content that enhances employees’ productivity by integrating AI into their daily routines.

Don’t wait to catch up—set the pace. Contact us today to introduce AI training into your workplace.