Introduction to Conflict Resolution

Conflict is an inevitable part of human interaction, whether in the workplace, within families, or among friends. This course is designed to equip you with the tools and strategies necessary to effectively navigate conflicts, both minor and major, in the workplace. This course will demonstrate essential skills like active listening, emotional regulation, and empathetic communication, which are key to building understanding and de-escalating tensions. With real-world scenarios and practical techniques, this course will empower you to approach conflict with confidence and clarity, fostering positive outcomes for all parties involved.